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How We Work With You

DalSAFE’s work is built on partnership, clarity, and care. We support community safety by working with people, not just responding to incidents. Our approach recognizes that most safety concerns are complex and human. We aim to respond in ways that are calm, proportionate, and focused on reducing harm while maintaining dignity and trust.

A Community‑Centred Approach to Safety

Safety at HÂþ»­ is shaped through everyday interactions, shared expectations, and people looking out for one another. DalSAFE works alongside students, staff, faculty, and campus partners to support safer environments by:

  • Responding early to concerns before they escalate
  • Supporting individuals during stressful or uncertain moments
  • Helping communities navigate challenges with care and accountability
  • Balancing safety needs with learning, repair, and connection

Responding With Care and Clarity

When you contact DalSAFE, you can expect a response that is respectful, thoughtful, and grounded in the situation at hand. Depending on what’s happening, our role may include:

  • Responding to urgent safety or wellbeing concerns
  • Providing reassurance and on‑scene support
  • Helping assess risk and determine next steps
  • Connecting you with the right campus supports
  • Working alongside other teams when situations are complex

Not every concern requires enforcement or escalation. Often, the most effective response starts with listening.

Understanding Who’s Who on Campus

HÂþ»­â€™s campus and surrounding areas are supported by several different services. While some staff may wear similar uniforms, each group has a distinct role.

DalSAFE (HÂþ»­ Security Services)
DalSAFE supports campus safety and community wellbeing. Our role includes responding to safety and medical concerns, providing support during difficult moments, coordinating emergency response when needed, and working collaboratively with campus partners.

HÂþ»­ Parking Services
Parking on HÂþ»­ property is managed by HÂþ»­ Parking Services. Enforcement of on‑campus parking is carried out by third‑party security contractors working on behalf of the university.

Municipal Parking Enforcement
Parking on public streets surrounding campus is enforced by municipal parking enforcement, which operates independently from HÂþ»­ University.

Police
Police are responsible for law enforcement and criminal investigations. DalSAFE works cooperatively with police when situations require their involvement, but we are a separate service with a different role and mandate.

Facilities Management
Facilities Management is responsible for building maintenance, repairs, and infrastructure issues across campus. DalSAFE may become involved when a facilities issue creates an immediate safety concern or when support is needed after hours.

If you’re unsure who to contact, you can reach out to DalSAFE. We can help assess the situation and guide you to the appropriate service.

Tools That Support Safety

DalSAFE uses a range of tools to support the campus community, including the DalSAFE Mobile App. These tools are designed to support awareness and access, not replace human connection.

To unsubscribe, you can email dalsafe@dal.ca with your phone number.